Last updated: October 3, 2026
TrustDento is committed to providing a safe, transparent platform for patients, dentists, and clinics. This policy explains how to raise a complaint about content, a profile, a booking, or the Platform itself, and how we handle it.
1. What You Can Raise a Grievance About
- Inaccurate, misleading, or fraudulent dentist/clinic profiles.
- Fake, defamatory, or abusive reviews.
- Booking, payment, or refund issues not resolved through normal support.
- Privacy or data-protection concerns.
- Any content on the Platform you believe violates our Terms & Conditions or applicable law.
2. How to Raise a Grievance
Send us your complaint with as much detail as possible — your name, registered email/phone, the relevant profile/booking reference (if any), and a description of the issue — via:
Grievance Redressal Officer
TrustDento
Email: grievance@trustdento.com
Registered in India — write to the email above for our full registered business address.
3. Our Response Timeline
- We will acknowledge receipt of your grievance within 48 hours.
- We aim to investigate and resolve most grievances within 15 days of acknowledgment. Complex matters (e.g., requiring verification with a dental council or third party) may take longer, and we will keep you informed of progress.
4. Possible Outcomes
Depending on the investigation, we may: correct or remove disputed content, suspend or terminate a profile/account, issue a refund per our Refund & Cancellation Policy, or determine that no violation occurred and explain why. We will communicate the outcome to you in writing.
5. Escalation
If you are not satisfied with the resolution, you may escalate to the contact above requesting a review, or pursue any other remedy available to you under applicable consumer-protection or data-protection law.