Last updated: October 3, 2026
These Terms & Conditions ("Terms") govern access to and use of trustdento.com and any related apps or services (the "Platform"), operated by TrustDento ("we", "us", "our"). By creating an account, browsing profiles, submitting a review, registering a practice, or booking an appointment through the Platform, you ("you", "User") agree to be bound by these Terms. If you do not agree, please do not use the Platform.
1. What TrustDento Is — and Is Not
TrustDento is India's Trusted Dental Care Network, an appointment-facilitation platform that connects patients with independent, third-party dentists and dental clinics. TrustDento is not a dental clinic, does not employ any dentist listed on the Platform, and does not itself provide dental or medical advice, diagnosis, or treatment. All dental and medical services are provided solely by the independent dentist or clinic you choose to book, and the treating dentist/clinic is solely responsible for the quality, safety, and outcome of the treatment provided. See our Disclaimer for more.
2. Accounts
- You must provide accurate, current information when registering, whether via email/password or Google Sign-In, and keep your login credentials confidential.
- You are responsible for all activity that occurs under your account.
- We may suspend or terminate accounts that provide false information, violate these Terms, or are used fraudulently or abusively.
3. For Patients
- Search results, "trust scores," and rankings are generated from profile completeness, verification status, and user reviews; they are informational aids and not a guarantee of a dentist's competence or a recommendation by TrustDento.
- Booking an appointment through the Platform may require payment of a refundable/non-refundable token/booking fee (currently ₹50 unless otherwise stated at checkout), processed securely by our payment partner, Razorpay. This fee reserves your slot with the dentist/clinic. It is adjusted against (deducted from) your final consultation/treatment bill at the clinic — you simply pay the remaining balance directly to the dentist/clinic at your visit.
- You agree to arrive for confirmed bookings on time or to cancel/reschedule within the window stated in our Refund & Cancellation Policy.
- Reviews you submit must reflect a genuine experience, must not be defamatory, and must comply with Section 6 below.
4. For Dentists and Clinics
- By registering your practice, you confirm that you hold all licenses, registrations, and qualifications required by law to practice dentistry in your jurisdiction, and that all information, photos, pricing, and credentials submitted are accurate and kept up to date.
- Profiles are subject to review and approval by TrustDento before going live, and may be suspended or removed if information is found to be false, misleading, expired, or in violation of these Terms.
- You are solely responsible for honoring bookings made through the Platform, for the quality and safety of treatment provided, and for compliance with all applicable medical, dental, consumer-protection, and data-protection laws.
- TrustDento may charge profile, subscription, or booking-related fees as communicated to you separately; continued use of a paid profile constitutes acceptance of the applicable fee terms.
5. Bookings and Payments
Bookings are facilitated, not guaranteed to be honored by the dentist/clinic, though we require listed practices to accept confirmed bookings in good faith. All online payments on the Platform are processed by Razorpay; TrustDento does not store your full payment card details. Refunds, where applicable, are governed by our Refund & Cancellation Policy.
6. Acceptable Use / Prohibited Conduct
You agree not to:
- Post false, defamatory, fraudulent, or misleading profiles, reviews, or ratings, including fake self-reviews or incentivized reviews not disclosed as such.
- Impersonate any person or entity, or misrepresent your affiliation with a person or entity.
- Use the Platform to harvest data, scrape content, or send unsolicited communications to other users.
- Upload content that infringes intellectual property rights, violates any person's privacy, or is unlawful, obscene, or harmful.
- Attempt to interfere with, disrupt, or gain unauthorized access to the Platform, its servers, or accounts of other users.
7. Reviews and User Content
By submitting a review, photo, or other content, you grant TrustDento a non-exclusive, worldwide, royalty-free license to host, display, reproduce, and distribute that content on the Platform for the purpose of operating the network. We may edit, remove, or decline to publish content that violates these Terms, applicable law, or our content guidelines, at our discretion, and dentists/clinics may not pay to have negative reviews removed.
8. Intellectual Property
The TrustDento name, logo, and Platform design are the property of TrustDento. Profile content (descriptions, photos, videos) remains owned by the dentist/clinic that submitted it, subject to the license granted in Section 7.
9. Third-Party Services
The Platform integrates third-party services including Google Sign-In, Google Maps, and Razorpay. Your use of those services is also subject to the respective third party's own terms and privacy policy.
10. Disclaimers and Limitation of Liability
The Platform is provided "as is" and "as available." To the maximum extent permitted by law, TrustDento disclaims all warranties, express or implied, regarding the accuracy of profiles, the availability of the Platform, or the outcome of any dental treatment obtained through it. TrustDento's aggregate liability for any claim arising out of your use of the Platform shall not exceed the amount, if any, you paid to TrustDento directly (excluding amounts paid to a dentist/clinic for treatment) in the twelve (12) months preceding the claim. Nothing in these Terms limits liability that cannot lawfully be limited.
11. Indemnity
You agree to indemnify and hold TrustDento harmless from claims, damages, and expenses (including reasonable legal fees) arising from your breach of these Terms, your content, or your use of the Platform, including any dental treatment received from a listed dentist/clinic.
12. Suspension and Termination
We may suspend or terminate your access to the Platform at any time, with or without notice, for conduct that we believe violates these Terms, harms other users, or exposes us to liability.
13. Governing Law and Disputes
These Terms are governed by the laws of India. The competent courts of India shall have exclusive jurisdiction over disputes arising from these Terms, subject to any mandatory consumer-protection venue rights you may have.
14. Changes to These Terms
We may revise these Terms from time to time. Continued use of the Platform after changes take effect constitutes acceptance of the revised Terms.
15. Contact Us
TrustDento
Email: legal@trustdento.com
Registered in India — write to the email above for our full registered business address.