Last updated: October 3, 2026
TrustDento ("TrustDento", "we", "us", or "our") is India's Trusted Dental Care Network, an online platform that helps patients find, compare, and book appointments with dentists and dental clinics across India. This Privacy Policy explains what personal information we collect through trustdento.com and our related services (the "Platform"), why we collect it, how it is used and shared, and the choices and rights you have regarding it.
By creating an account, registering a practice, submitting a review, booking an appointment, or otherwise using the Platform, you agree to the collection and use of information as described in this Policy.
1. Information We Collect
1.1 Information you give us directly
- Account details: name, email address, phone number, and password (or Google account identifier, if you sign in with Google).
- Patient information: details you enter when booking an appointment, such as preferred date/time, the service you're seeking, and any notes you choose to add for the dentist.
- Dentist / clinic profile information: professional details, qualifications, clinic address, working hours, services offered, pricing, photographs, videos, and any documents submitted for verification.
- Reviews and ratings you write about a dentist, clinic, or booking experience.
- Communications: messages you send us through support channels, contact forms, or the grievance process described in our Grievance Redressal Policy.
- Payment-related information: when you pay a booking token fee, our payment partner (currently Razorpay) processes your card/UPI/bank details directly. TrustDento does not store your full card number, CVV, or bank credentials on its own servers.
1.2 Information collected automatically
- Device and log data such as IP address, browser type, pages visited, referring URL, and timestamps.
- Approximate location derived from your IP address or, if you allow it, your device's GPS/browser location, used to show dentists near you and to pre-fill search filters.
- Cookies and similar technologies, as described in our Cookie Policy.
1.3 Information from third parties
- If you sign in with Google, we receive your name, email address, and profile photo from Google, as permitted by your Google account settings.
- If a dentist or clinic supplies a Google Maps location during onboarding, we store the coordinates and formatted address returned by the Google Maps Platform.
2. How We Use Your Information
- To create and manage your account and authenticate you when you log in.
- To operate the network: matching patients with relevant dentists/clinics, displaying profiles, and processing bookings.
- To process the refundable/non-refundable booking token fee via our payment processor and to send booking confirmations, reminders, and status updates.
- To verify dentist and clinic credentials before a profile is approved and published.
- To display reviews and trust scores, and to moderate content that violates our Terms & Conditions.
- To respond to support requests, grievances, and legal notices.
- To send transactional emails/SMS (booking updates, account security) and, where you have opted in, service updates or promotional communication.
- To detect, investigate, and prevent fraud, abuse, fake profiles, or fake reviews, and to keep the Platform secure.
- To analyze usage in aggregate/anonymized form so we can improve search relevance, page performance, and new features.
- To comply with applicable law, regulatory requests, and to enforce our Terms.
3. How We Share Information
We do not sell your personal information. We share it only in the following situations:
- With dentists/clinics you book with: your name, contact number, and booking details are shared with the specific dentist/clinic you book so they can confirm and prepare for your appointment.
- With patients viewing profiles: a dentist's or clinic's professional profile, published reviews, ratings, and public contact/booking information are visible to any visitor of the Platform.
- Service providers: hosting providers, our payment processor (Razorpay), email/SMS delivery providers, and Google (for sign-in and maps), each bound by their own data-handling terms and used only to operate the Platform.
- Legal and safety reasons: where required by law, court order, or governmental request, or to protect the rights, property, or safety of TrustDento, our users, or the public.
- Business transfers: if TrustDento is involved in a merger, acquisition, or sale of assets, user information may be transferred as part of that transaction, subject to this Policy.
4. Cookies
We use cookies and similar technologies for authentication, remembering your preferences, and understanding how the Platform is used. See our Cookie Policy for full details and how to control them.
5. Data Retention
We retain account and booking information for as long as your account is active and for a reasonable period afterward to comply with legal, accounting, dispute-resolution, and fraud-prevention obligations. Reviews may remain visible after account deletion in anonymized form to preserve the integrity of the trust/rating system, unless removal is required by law.
6. Your Rights and Choices
- You may access, correct, or update your profile information at any time by logging into your account.
- You may request deletion of your account and associated personal data by contacting us at the address below, subject to any records we are legally required to retain (e.g., payment/booking records).
- You may opt out of promotional emails/SMS using the unsubscribe link or by contacting support; you will still receive essential transactional messages related to your bookings.
- You may withdraw location or notification permissions at any time through your browser or device settings.
7. Data Security
We use reasonable administrative, technical, and physical safeguards — including encrypted password storage, restricted admin access, and secure payment processing through a PCI-compliant partner — to protect your information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
8. Children's Privacy
The Platform is intended for users who are 18 years of age or older, or who are booking an appointment on behalf of a minor with the involvement of a parent or guardian. We do not knowingly collect personal information directly from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date above, and, where appropriate, communicated to registered users.
10. Contact Us
For any privacy-related questions, requests, or complaints, contact us at:
TrustDento
Email: privacy@trustdento.com
Registered in India — write to the email above for our full registered business address.
You may also refer to our Grievance Redressal Policy for how formal grievances are handled.